The merchant account vendor used by 3rd Party Feedback, Plimus, provides interesting sales reports including the one displayed above plotting where our customers are coming from. We haven’t figured out why we’re currently more popular on the East coast than West in the United States. We’d love to hear your theories in the comments.

Also, if you’re interested in being a reseller of our services, the easiest way to get started is to click on this link. That will take you to our Affiliate Program information and sign-up instructions.

Over the first few months of 3rd Party Feedback’s short existence, we offered a primary test called the 3-Pack where website owners could review their site (or their competitor’s sites) against three questions:

- What does the site do?
- What’s the best feature?
- What is one thing the site could do better?

This has proven to be a very popular service; especially for the price. People can’t believe the quality of the feedback they receive for $25. That’s clearly our goal.

Over time, we found clients ordering the 3-pack report over and over again as they made recommended changes to their site in order so see if they had solved their previous problems and/or to identify what to work on next. We appreciate the ongoing sales, but figured there was probably a better way to handle this.

Thus, the introduction of new test options under the More Tests tab.

You can now order responses to individual questions that matter to you most. Responses cost only $1 per response in batches of 25. You can order as many as 100 responses to each question.

The most popular question people continue to chip away at is the “1-thing to improve” test. This is an excellent tool for surveying what needs attention most, troubleshoot website usability issues, find out what you may be missing, and verifying the effectiveness of updates.

New Test

We have also created a new “Website Competitor’s Test” where reviewers will study your site, then find three sites they consider to be your online competitors. Online and offline competition don’t necessarily overlap so you may not realize who visitors to your website consider to be your competition. This can be a real eye opener.

Additional tests will be rolled out over time based on customer feedback. If there is something you’d like to cost-effectively test against real visitors to your website, shoot us an email or give us a call to discuss your testing needs.

3rd Party Feedback has a new radio spot that will start running in select markets later this week.

Give it a listen.

Welcome to 3rdPartyFeedback.com: The site that helps you move beyond the boardroom when making web design decisions.

3rdPartyFeedback.com is a new type of web design survey that taps into the wisdom of crowds to help you determine what’s working, what’s confusing, and what could be improved on your website or a page of your website. (It can also be used to run the same tests on your competitor’s websites.)

Receiving batch-feedback from independent website visitors can be both eye-opening and constructive. Typically, you’ll receive some great nuggets of insight that have been overlooked and need to be addressed. You’ll also find that the feedback, in aggregate, helps determine which issues are consistent nags for your site’s visitors. Solve these underlying problems and watch your website performance increase.

Focus Group?

This is not your typical focus group. The visitors to your site don’t know you and don’t know each other, so they’re not susceptible to typical focus group shortcomings such as holding back what they really feel in an attempt to avoid offending you, and they avoid group-think since they don’t hear the responses of others.

Give it a try. I think you’ll be impressed.